How It Works
Fill out the form.
Please fill out the form below and send it to us along with two photos of your old device showing (1) the front of your device and (2) the serial number. You do not have to ship your existing system.
Check your email for
We'll send out a confirmation email to you with the one-time-use discount code. It may take up to two business days for you to receive the code.
Shop for a new Lorex product.
Use the voucher code to shop for a new product on Lorex.com and get a 10% discount. Upgrade your existing security system, and protect what matters to you.
Check your doorstep for your
new Lorex device.
Now, all you have to do is sit and wait for your new Lorex product to arrive. You may also want to start looking for an excellent spot for your new Lorex device.
Upgrade Your Device
Ready to upgrade your old and out-of-warranty Security System?
Just fill out the form below, upload an image then hit submit.
Frequently Asked Questions
What is the Lorex Upgrade Program?
The Lorex Upgrade Program allows you to upgrade your old and out-of-warranty security system* and receive a 10% discount on top of any marked-down items on the Lorex website.
Do I need a receipt?
No. We don't require any proof of purchase, receipt, or invoice of your old device. We do, however, need you to upload two photos of your old device showing (1) the front of your device and (2) the serial number.
Who can participate in the Upgrade Program?
The Lorex Upgrade Program is open to residents of the United States and Canada.
Do I need to ship my old product to Lorex?
To save you time and effort, we don't require you to ship your old product to us. However, as part of the upgrade process, we need you to upload two photos of your old device showing (1) the front of your device and (2) the serial number.
How much do I get for my stuff?
You can receive a 10% discount on your next purchase of a brand new Lorex device.
How will I be compensated for the value of my product?
Once we receive your application, we will assess your old device's value and send you a confirmation email with the one-time-use voucher code. The code expires on December 31, 2021. With your upgrade, you can receive a 10% discount on your next purchase.
Can I trade in more than one item at a time?
You are only allowed to trade in one item at a time.
Why do you collect personal information, and what do you do with it?
How do I get started with the upgrade process?
To start the upgrade process, just fill out the form above, upload two photos of your device, and hit submit.
What if I have other questions?
For further questions regarding our trade-in program, please call our Sales Support at 1-888-425-6739.